We always want property owners to feel trust and comfort in the restoration process, so you are always free to use any contractor you like. When you choose to use an Accuserve contractor, you get a fully vetted, proven contractor with a history of great performance within our program, who has helped others in situations like yours. You also get the expertise of our tenured professionals and the concierge-level service of our customer care team at no extra cost to you. In addition, you receive the contractor’s direct warranty along with a second warranty from Accuserve, which gives you an additional layer of protection.

The inspection is a free service provided to you.

As long as your safety isn’t compromised, we recommend you be present for the inspection if you (or we) have questions. We are flexible with appointment times and can work around your schedule. Keep in mind that with some types of property damage, the longer it takes to start the restoration process, the greater the risk of the damage increasing.

It depends on the size of the property and the damage being inspected. Two hours is a reasonable estimate for most residential properties.

We recommend an inspection first. For some types of damage (water, for example), the longer you wait, the greater the risk of the damage increasing. The inspection is always free, and your Accuserve contractor will take photos and document any findings. This information will be helpful for your adjuster to make a coverage determination.

Accuserve will dry your home and provide necessary repairs, but it’s the property owner’s responsibility to address the source of the damage or loss. Save all your receipts and discuss the repairs with your adjuster once the source of the leak has been fixed.

Storm-related damage to windows and doors does not necessarily cause leaks unless the glass is broken. Our window experts can inspect your windows and determine the best repair plan.

When using Accuserve, you receive Accuserve’s commitment to our work in addition to the warranty offered by a contractor in our network. The benefit of this is that you are backed by an individual company and a national network.

Each repair is different. Once the contractor inspects the property and reviews the estimate provided by our experts, they will be able to provide you with a repair plan and timeline. 

Providing high-quality service is our top priority. It starts with building a network of vetted, licensed, insured, and experienced contractors. They also pass a comprehensive background check, and we consistently measure the quality of work provided by our contractors. Our team of experts actively manages every job in partnership with our contractors to ensure the correct damage assessment and repair vs. replacement decision. Finally, our customer care teams help manage the work that needs to be done and ensures quality standards.

• Accuserve works directly with your insurance carrier and trusted contractors in your area for a smooth and easy repair process.
• All of our contractors are vetted, licensed, insured, and have passed a comprehensive background check. 
• Our experienced customer care team will review and assess your property inspection and provide expert estimates for the work that needs to be done.
• By using Accuserve, you will receive the Accuserve warranty in addition to the warranty offered by the contractor. This provides extra protection. Plus, our warranty for roofing services is transferable if you sell your property.